Plans and pricing
Plans and prices
Section titled “Plans and prices”Subscriptions are annual only, paid once in SAR, excluding VAT. There is no automatic renewal.
| Plan | Yearly (SAR) |
|---|---|
| Free | 0 |
| Pro | 990 |
| Business | 2,490 |
VAT is added at checkout for your billing country: 15% for Saudi Arabia, 10% for Bahrain, 5% for the UAE and Oman, 0% for Kuwait, Qatar and elsewhere.
What each plan unlocks
Section titled “What each plan unlocks”Free gives you 1 venue, 50 items, the Classic and Compact templates, and shows a “powered by Qaema” badge. Pro removes the item limit and badge, adds every template and font pairs, and turns on pickup mode, the visitor order list with WhatsApp pickup orders, API keys, a custom domain and 2 team seats. Business raises that to 3 venues and 10 seats. Analytics history: Free sees the last 7 days, Pro and Business the full 12 months.
Starter and Agency are no longer sold. Accounts already on them keep their features; a Starter subscriber can renew Starter from /app/billing or move to Pro or Business.
A new organisation can start a 14-day trial of Pro with no card — once per organisation. It’s a genuine trial, not a coupon: a lapsed trial falls back to Free automatically.
From three days before it ends, every dashboard page shows a banner with the end date and what Free removes, linking to Billing; the sidebar plan reads “Pro trial” while it runs. After a lapsed trial the banner says so for a week. Dismissing it hides it until the next day (or for good, once the trial has ended).
Checkout
Section titled “Checkout”Pay once for a year through Moyasar — cards, and Apple Pay when configured for your domain. Cards are not saved for automatic renewal. An upgrade starts a new year immediately; renewing the same active plan adds a year after the existing paid period. The first time, the legal name and address start from your venue’s Arabic name and address line when they are written in Arabic; check them before paying.
Manual renewal and expiry
Section titled “Manual renewal and expiry”Renew from /app/billing before your paid period ends to keep your plan. There are no automatic charges or payment retries, including for previously saved cards. Without payment, the account returns to Free after expiry and the menu stays online. Any grace already granted to an older past-due subscription is honoured until its existing deadline.
Downgrades
Section titled “Downgrades”To choose a cheaper paid plan, wait until your current paid period ends and purchase the new annual plan. You keep your existing access until then. Previously scheduled paid downgrades do not trigger a charge or a new paid period.
Receipts
Section titled “Receipts”Past payments — plan, amount, VAT and status — are listed on the billing page.
With your agent
Section titled “With your agent”What’s on my plan, and what’s my subscription status?
get_billing_status returns your organisation’s plan and subscription state, read-only. list_plans lists the plans on sale (Free, Pro, Business) with its monthly and yearly price (in halalas, ex-VAT) and what it includes. Neither tool can start a trial or take payment — upgrades only happen on /app/billing.
One-year offer
Section titled “One-year offer”Staff can manually grant one full calendar year of all software features, including POS, to a Free account with exactly one active venue across Menu, Book and Host. The grant covers that shared venue, unlimited menu items and Book resources, all templates, analytics ranges, custom domains and up to 50 team seats. Attach other products to the same venue; a second venue is not included. Each account can receive this offer once. Paid and trial subscriptions are not replaced.
Billing shows the start and annual review date. Staff must end the offer manually; the review date does not automatically remove access or charge a card. No payment details are needed for the offer. Ending it restores the underlying plan and preserves content. Moving to a paid plan is an explicit owner purchase.
POS connection, credential expiry, device enrollment and fiscal/provider setup still apply. The promotion does not extend a pilot connection or configure an external provider.
Request the offer
Section titled “Request the offer”On the homepage or Pricing, choose Request my free year. Create your account, verify your email and add your single venue. Continue to Help & requests, where the billing topic and offer request are prefilled. Review and submit the request yourself. If dashboard support is unavailable, use Email the offer team. Submitting a request does not grant access; staff confirm eligibility and activate it from the internal console. Request the offer before starting a trial or paying. Standard annual prices remain available separately. The offer excludes extra venues, hardware, payment processing and third-party service charges.